Service Assurance Solution

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The service assurance suite facilitates telecom operators to handle the comprehensive quality of service from the perspective of a customer. It further transforms a network-centric monitoring advancement into service as well as a customer-centric monitoring approach. Single Unified portal can provide the consolidated view to CSP for better operation management and to locate fault efficiently.

Fault Management

“Detect Network Fault Proactively”

The module assists in identifying, capturing, and resolving the faults across multiple network components, topology as well as service overlays. Proactive fault management helps deliver better operational efficiency. The capability in identifying crucial issues in the network and resolve them before they really get in the way of smooth business operations with root cause analysis always help.

  • UNIFIED FAULT MANAGEMENT

  • SUPPORT FOR MULTI VENDOR INTEGRATION

  • FLEXIBLE, MANAGEABLE, SECURE AND SCALABLE PLATFORM

  • ALARM NORMALIZATION

  • ALARM ENRICHMENT

  • FAST DETECTION OF OUTAGES

  • ROOT CAUSE ANALYSIS

  • IMPACT ANALYSIS

Fault Management
Performance Management

Performance Management 

Optimize Processes & Control Costs

The module proactively manages, effectively monitors, and helps in controlling the network health, accessibility, and performance by fetching network information. It collects data on multiple parameters like packet loss, throughput, utilization, response time, the different error rates, downtime as well as the uptime.

  • MEASURE EVERY INFORMATION OF YOUR NETWORK

  • MULTIPLE DATA ACQUISITION METHODS

  • ANOMALY DETECTION

  • TREND ANALYSIS

  • PREDICTION CALCULATION

  • MULTI LEVEL THRESHOLD 

  • TM FORUM OPEN API SUPPORT

Service Quality Monitoring

Proactive Customer care

The first step in the transition from network-centric to customer-centric operations is the implementation of Service Quality Management (SQM) procedures and software solutions.

Enables telecom operators to manage end-to-end quality of a service from a customer’s perspective and transform a network-centric monitoring approach into a service and customer-centric monitoring approach

  • CONFIGURABLE SERVICE MODELLING

  • SERVICES BY MAPPING CUSTOMER AND TECHNICAL FACING SERVICE

  • USER DEFINE KPI AND KQI FOR BETTER SERVICE QUALITY MANAGEMENT

  •  PREDICTIVE METHODS

  • PROACTIVE SERVICE DEGRADATION HANDLING

  • TM FORUM API SUPPORT FOR BSS/CRM INTEGRATION

Service Quality management SQM
Single pan of glass view | Umbrella NMS

Unified Portal to view multi vendor network 

Single Pane Of Glass : Multi-vendor network on single portal

  • Single pane of glass experience: Unified portal to navigate customers, locations, services, devices, network state, service status, device data, performance data and many others in a single fully interactive screen

  • OSS data enrichment with data from other systems (CRM, billing and others)

  • Tools to troubleshoot various network and service problems

  • various activities initiation and progress monitoring (e.g. equipment replacement, cable repair, field activities, device reconfiguration and restart, customer feedback,  etc.)

  • Knowledge Management

  • Unified Fault  & Performance Management View

  • Single Unified view for entire infrastructure of CSP

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