Service Assurance Solution

______

The service assurance suite facilitates telecom operators to handle the comprehensive quality of service from the perspective of a customer. It further transforms a network-centric monitoring advancement into service as well as a customer-centric monitoring approach.

Fault Management

“Detect Network Fault Proactively”

The module assists in identifying, capturing, and resolving the faults across multiple network components, topology as well as service overlays. Proactive fault management helps deliver better operational efficiency. The capability in identifying crucial issues in the network and resolve them before they really get in the way of smooth business operations with root cause analysis always help.

  • VENDOR AGNOSTIC
  • FLEXIBLE, MANAGEABLE, SECURE AND SCALABLE
  • POWERFUL ALARM PROCESSING ENGINE
  • FAST DETECTION OF INFRASTRUCTURE AND SERVICE OUTAGES
  • EXTENDABLE ARCHITECTURE
Fault Management
Performance Management

Performance Management 

Optimize Processes & Control Costs

The module proactively manages, effectively monitors, and helps in controlling the network health, accessibility, and performance by fetching network information. It collects data on multiple parameters like packet loss, throughput, utilization, response time, the different error rates, downtime as well as the uptime.

  • MEASURE EVERY INFORMATION OF YOUR NETWORK
  • MULTIPLE DATA ACQUISITION METHODS
  • DATA AGGREGATION
  • HIGHLY CUSTOMIZED ARCHITECTURE

Service Quality Monitoring

Proactive Customer care

The first step in the transition from network-centric to customer-centric operations is the implementation of Service Quality Management (SQM) procedures and software solutions.

Enables telecom operators to manage end-to-end quality of a service from a customer’s perspective and transform a network-centric monitoring approach into a service and customer-centric monitoring approach.

  • MODEL SERVICES BY MAPPING CUSTOMER AND TECHNICAL FACING SERVICE
  • USER DEFINE KPIS AND KQIS
  • AGGREGATE INFORMATION FROM DATA SOURCES AND CALCULATE KPI AND KQI VALUES
  • USE PREDICTIVE METHODS TO WARN ENGINEERS ABOUT POSSIBLE SERVICE PERFORMANCE DEGRADATION

model services by mapping customer and technical facing service parameters to network and IT resources
define KPIs and KQIs
aggregate information from data sources and calculate KPI and KQI values
use predictive methods to warn engineers about possible service performance degradations

Service Quality management

Alarm Normalization
Alarm Corelation
Alarm Enrichment
Root Cause Analysis

Single pan of glass view portal

Unified Portal

Single Pane Of Glass

  • a single pane of glass experience: a portal to navigate customers, locations, services, devices, network state, service status, device data, performance data and many others in a single fully interactive screen
  • OSS data enrichment with data from other systems (CRM, billing and others)
  • tools to troubleshoot various network and service problems
  • various activities initiation and progress monitoring (e.g. equipment replacement, cable repair, field activities, device reconfiguration and restart, customer feedback,  etc.)
  • knowledge database access
  • NOC and SOC performance monitoring

Get in touch with US