The module assists in identifying, capturing, and resolving the faults across multiple network components, topology as well as service overlays. Proactive fault management helps deliver better operational efficiency. The capability in identifying crucial issues in the network and resolve them before they really get in the way of smooth business operations with root cause analysis always help.
FLEXIBLE, MANAGEABLE, SECURE AND SCALABLE
POWERFUL ALARM PROCESSING ENGINE
FAST DETECTION OF INFRASTRUCTURE AND SERVICE OUTAGES
Optimize Processes & Control Costs
The module proactively manages, effectively monitors, and helps in controlling the network health, accessibility, and performance by fetching network information. It collects data on multiple parameters like packet loss, throughput, utilization, response time, the different error rates, downtime as well as the uptime.
MEASURE EVERY INFORMATION OF YOUR NETWORK
MULTIPLE DATA ACQUISITION METHODS
HIGHLY CUSTOMIZED ARCHITECTURE
Service Quality Monitoring
Proactive Customer care
The first step in the transition from network-centric to customer-centric operations is the implementation of Service Quality Management (SQM) procedures and software solutions.
Enables telecom operators to manage end-to-end quality of a service from a customer’s perspective and transform a network-centric monitoring approach into a service and customer-centric monitoring approach.
MODEL SERVICES BY MAPPING CUSTOMER AND TECHNICAL FACING SERVICE
USER DEFINE KPIS AND KQIS
AGGREGATE INFORMATION FROM DATA SOURCES AND CALCULATE KPI AND KQI VALUES
USE PREDICTIVE METHODS TO WARN ENGINEERS ABOUT POSSIBLE SERVICE PERFORMANCE DEGRADATION
Single Pane Of Glass
a single pane of glass experience: a portal to navigate customers, locations, services, devices, network state, service status, device data, performance data and many others in a single fully interactive screen
OSS data enrichment with data from other systems (CRM, billing and others)
tools to troubleshoot various network and service problems
various activities initiation and progress monitoring (e.g. equipment replacement, cable repair, field activities, device reconfiguration and restart, customer feedback, etc.)